Tuesday, 19 January 2016

Seppelt Great Western Cellar Door

An exercise in terrible customer service.


18 January 2016


I have purchased the Drumborg Riesling and the St Peters Shiraz for years. Both out standing value and brilliant wines.

I had never been to the Great western cellar door before.

Along with the Drumborg Riesling and the St Peters I was particularly interested in the Mt Ida Shiraz and Drumborg Pinot Noir which had recently been receiving plenty of accolades.

We arrived just after lunch. The cellar door was empty apart from two staff who were both cleaning silverware.

One staff member quickly excused herself (apparently she needed to attend to a sandwich press).

We were shown the list of what was available for tasting (the entire range).

I asked for the Drumborg Riesling, which was poured.

At this point our host turned around and returned her attention to polishing the silverware.

Soon after the phone rang. She answered. Disappeared without excusing herself I assume to find the person required on the phone.

After a some time Shell went to the bathroom. Returned and we were still alone.

A few more minutes passed and we simply walked out.

Disgraceful customer service.

The highlight of the Seppelt visit. Leaving



No comments:

Post a Comment